Our website maintenance tests every update on a staging copy before it touches your live site. Every change lands in a changelog you can read. Brand new site or an old faithful, a report arrives each month saying what we did and why.
Partner badges you can look up, numbers straight from client dashboards, and the businesses whose websites we've built. Here's the scoreboard so far.
What we do
“The entire process was seamless, easy, and incredibly user-friendly. They were patient and flexible with all the changes and back-and-forth... Most importantly, they absolutely nailed the brief.”
5 stars Google review
What is included
Four rules every maintenance plan runs on, whatever platform sits underneath.
Every update is tried on a copy of your site first. If it breaks something there, your customers never see it.
How a build runsThe changelog records what changed, when and why, so a fault can be traced to its cause in minutes, not afternoons.
See the workSwapping a photo or updating a price should not need a quote. Small edits come out of the plan. New pages and features are quoted first.
The proof we showCare plans run month to month. Give 30 days' notice to leave, and the words, photos and branding you supplied stay yours.
Questions people askThe argument
Tested on staging first
Your live site is never the test bench.
Clicked on the live site
Found out when the form stops sending.
A changelog, line by line
What changed, when, and why.
Done, apparently
No record of what was touched.
Agreed in the plan
A price, a photo, a new team member.
Quoted one at a time
A week's wait for one sentence.
Monthly, in plain English
Updates, edits and what to watch next.
An invoice and nothing else
Paid for, but never explained.
Rolled back from the log
The last good version is one step away.
Rebuilt from memory
Hours spent working out what changed.
How it runs
You see the page plan before design starts, and the design before we build. So there are no nasty surprises at the end.
Week 1
We take stock of the site as it stands: the platform, the plugins, the accounts and what already misbehaves. Then we promise to look after it.
What we deliver
What do people search before they call you?
Weeks 1 to 2
A private copy of your site is set up to mirror the live one, so every update has somewhere safe to be tried first.
What we deliver
Monthly searches
Every month
Core, theme and plugin updates are applied on staging first. The pages that earn are checked one by one, and only then does anything go live.
What we deliver
Sentient / Inter
14.05:1As requested
Small edits to text, images, prices and team pages are made when you ask and logged like any other change. Bigger jobs get a quote first.
What we deliver
Every month
A short report says what was updated, what was changed at your request, and what we think needs attention next.
What we deliver
Baseline recorded
14 OctThe long read
Most care plans sell peace of mind and send an invoice. What your site needs is to keep working, with a record that proves it does.
A plugin update changes code on your live site. Usually that is harmless.
Sometimes it moves a button, breaks a form or changes how a page loads, and the first sign is a quiet week of enquiries. Nothing crashed. Nobody looked at the page afterwards.
Staging is the answer. The update runs on a copy, someone checks the pages that earn, and only then does it go live.
Illustrative: the shape an unmaintained site tends to take, not a measurement of yours. We count your own backlog in the audit.
When something on a site goes wrong, the first question is always the same. What changed?
Without a record, answering it takes hours of guessing. With one, it is a matter of looking it up.
So every change we make, large or small, lands in a changelog with the date, the reason and the way back.
A new price. A staff member who has left. A notice about holiday hours.
When each one needs a quote and a week, people stop asking, and the site drifts out of date one sentence at a time.
So small edits are part of the plan. You send the change, we make it on staging, check it, and it goes live with a line in the changelog.
Maintenance keeps the site you have working. It does not redesign it, rewrite it, or add features it was never built for.
When a request is really a project, we will say so and quote it separately. New pages, features and larger content changes are quoted as you need them. You only pay for work you ask for.
Security hardening and hosting are their own services, and they sit beside this one rather than inside it.
Case studies
Speech Clinic
A search-led structure giving each therapy and each mobile service area its own page to land on.
Scope of work
MedPrescribe
An e-prescribing platform positioned as a product, automating booking through to delivery.
Scope of work
First Class First Aid
A booking site built around the codes employers send, not the course names.
Scope of work
Ovaya
An at-home fertility treatment page answering what arrives, when, and who watches each cycle.
Scope of work
Full Body MRI
A whole-body screening scan surfaced by the organ or condition people actually search for.
Scope of work
Search proof
Shopify Partner
Shopify stores built so search can read the whole catalogue, with tracking on every sale.
Google Partner
Partner status you can look up in Google's own directory. Every result above comes with the screenshot behind it.
Where we work
Engagements
Keep it current
For a site that changes rarely and needs to stay patched, tested and on the record.
Keep it moving
For a site your team changes every week, where a slow reply to a small request costs enquiries.
Tools and integrations
We pick the platform that suits your business. Then we connect the site to your booking system, your CRM and your ad accounts, so every enquiry lands where your team already works.
Client results
“Up until working with Casey, we had only had poor to mediocre experiences outsourcing work to agencies... instead of needing babysitting like the other agencies we worked with, he was not only completely dependable but also gave us sound suggestions on how to get better results.”
“Since going with Casey and his team, we have had nothing but wins! They are great communicators, but more importantly, have got awesome results with low lead costs.”
“As an experienced health professional I am a hard sceptic. Casey and his team over delivered on my project with an A+ website design having actively listened to every point I was seeking.”
“Casey has been an absolute standout! His personalised approach has been nothing short of incredible. We have had amazing results from the get-go.”
“Excellent company to deal with and their web design is incredible. Would use them again and again.”
“Casey was so empathetic and patient in listening to my ideas. He asked all the right questions and got me thinking on aspects I hadn't considered. He goes above and beyond.”
“If you're looking for a highly experienced, knowledgeable and ideas-driven marketing agency, look no further... He's helped transform our business from a fairly humble start-up to a fast growing and highly regarded service provider.”
“We have worked with Casey on a number of website projects and are super impressed with his promptness, communication, professionalism, and knowledge of the full suite of digital marketing... You and your team are second to none!”
“[They have] truly exceeded my expectations... They handle every detail with care, addressing any concerns or inquiries I had with remarkable responsiveness and genuine accommodation. The end result was nothing short of fantastic.”
Research & Articles
Headless CMS or WordPress? A plain comparison of cost, speed, editing, security and upkeep, plus the 5 questions that decide which suits your business.
Conversion tracking breaks when people decline cookies or block scripts. How consent mode and server-side events keep your lead numbers useful and private.
Product page design for online stores: what to show, in what order, and what Australian Consumer Law expects of your prices, returns and reviews. A checklist.
Questions
What you need to know before we start a conversation.
Not answered here? Ask us directly
It breaks on staging, where we catch it, so it never reaches your live site. If a fault does get through, the changelog shows exactly what changed and we roll it back while we fix the cause.
WordPress, Shopify and the custom sites we build ourselves, including brand new ones we have just launched. If yours runs on something else, we look at it first. Then we tell you straight whether we are the right people for it.
A fixed monthly price, quoted after we audit the site. How many plugins it runs and how often your team needs changes matter more than its page count. There are no lock-in contracts, and 30 days' notice ends the plan.
Anything that fits the site as it is built: text, images, prices, opening hours or a new team member. New pages, features and larger content changes are quoted as you need them. You only pay for work you ask for.
No. Maintenance works on the hosting you already have. If you would rather we ran the hosting too, that is our managed hosting service, and both fit together without overlap.
They can if they slow the site or break a page nobody checks. That is why each update is tested on staging, and why the monthly report notes any change in speed or crawl errors.
Maintenance keeps the site current and working. Security keeps people out and gets you back quickly if they get in, with hardened accounts, tested restores and an incident plan. Many clients run both.
